E-commerce Automation Platform
Client
Dutch Online Retailer
Technologies Used
The Challenge
Fast-growing e-commerce company struggling with manual order processing, inventory management, and customer communication. Staff spending 6+ hours daily on routine tasks.
Bottlenecks:
- - Orders manually entered into fulfillment system
- - Inventory updates lagging by hours
- - Customer emails handled individually
- - No visibility into order status
- - Supplier communications manual
The Solution
Built a headless e-commerce platform with full automation:
Order Processing:
- - Auto-sync with fulfillment system
- - Intelligent routing based on inventory
- - Automated order confirmation emails
- - Real-time tracking updates
Inventory Management:
- - Real-time sync across channels
- - Automatic reorder triggers
- - Supplier API integration
- - Low-stock alerts
Customer Experience:
- - Automated email workflows
- - Chatbot for common questions
- - Self-service order tracking
- - Personalized recommendations
Performance:
- - Migrated to headless architecture
- - Implemented edge caching
- - Optimized images and code
- - Sub-1-second load times
The Results
Live in 10 weeks.
70% reduction in manual order processing
40% decrease in operational time
28% increase in conversion rate (faster site)
Near-zero inventory discrepancies
95% reduction in support tickets
Revenue grew 40% while team size stayed flat.
Client quote: "We're processing 3x the orders with the same team."